Terms & Conditions
1. Bookings and Confirmation
JGB Private Hire provides a pre-booked driver and vehicle service from Aberdeen and Aberdeenshire to destinations throughout Scotland and beyond.
Bookings can be requested through our website, WhatsApp or email.
Submitting an enquiry or availability request does not guarantee a booking. Your journey is confirmed only when full payment has been received and written confirmation has been provided by JGB Private Hire.
Please check your booking confirmation carefully and contact us as soon as possible if any details are incorrect.
2. Prices and Payment
The fare will be agreed with you before your booking is confirmed.
Full payment is required in advance for all bookings. Once your fare has been agreed, JGB Private Hire will provide you with a payment link so that you can pay securely using the payment methods available through the link.
Your booking will be confirmed once full payment has been received and written confirmation has been provided by JGB Private Hire.
The agreed fare covers the journey and arrangements confirmed at the time of booking. Additional stops, changes to the agreed itinerary, extended waiting time or other additional services may incur extra charges. Any additional charges will be explained and agreed with you before the additional service is provided.
If you request a change to your booking, the fare may be adjusted to reflect the revised arrangements. Any additional payment required must be agreed before the changes are confirmed.
3. Cancellations and Refunds
If you need to cancel your booking, please contact JGB Private Hire as soon as possible by WhatsApp or email.
If JGB Private Hire has to cancel your confirmed booking for any reason, you will receive a full refund of all payments made for that booking.
If you cancel your booking, any refund due will be assessed fairly, taking account of the notice given, the circumstances of the cancellation and applicable consumer rights. Any cancellation charge will be reasonable and proportionate to the losses incurred and will not be applied as an automatic penalty.
Refunds will be processed using the original payment method wherever possible.
If a booking needs to be changed rather than cancelled, please contact us as soon as possible. Changes are subject to availability and must be agreed by JGB Private Hire.
4. Pickups and Waiting Time
Please be ready at the agreed pickup location and time.
For standard pickups, the first five minutes of waiting are included in the fare. Additional waiting may be charged and calculated proportionately.
Please provide the correct flight number and arrival details when booking an airport transfer. We will use the information available to us to help coordinate your pickup.
If your flight is delayed or your arrival arrangements change, please contact us as soon as possible.
If you cannot be located or contacted after a reasonable waiting period, we may have to treat the booking as a no-show. Any charge will take account of the circumstances and our actual loss.
5. Passenger Numbers and Luggage
JGB Private Hire can carry up to five passengers, subject to the vehicle's permitted capacity and the space available for luggage.
Please provide accurate information about passenger numbers, suitcases and other luggage when booking.
All luggage must be safely secured in the appropriate luggage area. Items cannot be carried in a way that obstructs passengers, seatbelts, exits or the driver's view.
If the passengers or luggage cannot be accommodated safely, the journey may not be able to proceed. We will discuss any practical alternatives with you where possible.
Please contact us before travelling if you are unsure whether your luggage will fit.
6. Airport Transfers and Missed Connections
We aim to provide a reliable service and to allow reasonable time for your journey.
However, journey times can be affected by traffic, road closures, severe weather, accidents, vehicle problems and other circumstances beyond our control.
When arranging an airport transfer, please allow sufficient time for check-in and other airline requirements.
JGB Private Hire cannot guarantee that a passenger will reach an airport, railway station or other connection at a particular time where circumstances outside our reasonable control cause a delay.
Nothing in these terms removes any rights or responsibilities that cannot legally be excluded.
7. Changes to Bookings
Please notify us as soon as possible if you need to change your pickup time, location, destination, passenger numbers or other booking details.
Changes are subject to availability and must be agreed by JGB Private Hire.
A change may affect the fare. Any revised price will be explained before the change is confirmed.
8. Children, Animals and Safety
Passengers must use the appropriate seatbelts and comply with reasonable safety instructions given by the driver.
Please advise us in advance if children will be travelling and if a child restraint is required. Any arrangements must comply with applicable legal requirements and be agreed before the journey.
JGB Private Hire does not have provisions to carry any type of animals.
The driver may refuse to begin or continue a journey where a passenger's behaviour, an unsafe situation or a breach of applicable safety requirements makes it unreasonable to proceed.
Smoking and vaping and consumption of alcohol is prohibited in the vehicle at all times.
9. Passenger Property
Passengers are responsible for checking that they have collected all personal belongings at the end of their journey.
Please inform us promptly if you believe you have left something in the vehicle. We will make reasonable efforts to help recover and return lost property, although return arrangements may involve an additional agreed cost.
JGB Private Hire is not responsible for loss or damage to personal property except where responsibility arises under applicable law.
10. Delays and Circumstances Beyond Our Control
We will make reasonable efforts to provide the agreed service.
Circumstances such as severe weather, road closures, accidents, unexpected vehicle faults and other events beyond our reasonable control may affect a booking.
If a significant disruption occurs, we will communicate with you as soon as reasonably possible and discuss available alternatives.
Where we cannot provide a confirmed journey, any refund due will be handled in accordance with these terms.
11. Complaints
If you have a concern about your booking or journey, please contact us by email or WhatsApp, explaining what happened and providing your booking details.
We will review your concerns and aim to respond fairly and promptly.
12. Applicable Law and Consumer Rights
These terms are governed by Scots law, subject to any mandatory consumer protections that apply.
Nothing in these terms excludes or limits any consumer rights or legal responsibilities that cannot lawfully be excluded or limited.
13. Contact Details
JGB Private Hire
Website: https://www.jgbprivatehire.com/
Email: scottishgrant@aol.com
WhatsApp: 07900 890370
We look forward to providing you with a reliable and comfortable journey.